The Experiential Edge: Understanding with Steeds for Real-Life Change
I stood with a customer named Lea next to a calm gelding called Jasper, both of them enjoying the wind press the grass like a sluggish wave. Lea worked in a high-stakes customer treatment function and arrived that day limited throughout the jaw, worn down by a week of escalations. Jasper flicked an ear, readjusted his breathing, and stayed put. We asked Lea to lead him, no halter, just presence. The very first attempt appeared like a tug of war with empty air. Then we exerc